Shipping

• All orders are processed and packed within 2-3 days of receiving the order, excluding weekends and public holidays. Most orders are shipped within 24 hours after the details have been provided and the payment has been approved.
• You will receive an email confirming that your order is being processed and will receive a tracking code once it has been shipped out.
• If the wrong delivery address is provided, please note that MOOVE cannot offer reimbursement for the parcel. It is the customer’s responsibility to provide the correct shipping/delivery address for an order.
• If you have any shipping/delivery problems, please send an email to hello@makethemoove.com and we can assure you that we will do our best to answer within 24 hours!
• Indonesia-wide shipping
• Free local shipping on orders over IDR 500,000.
• Customers are responsible for shipping costs below this amount. This may vary depending on your location.
• International shipping
• Free worldwide shipping on orders over $75.
• All international orders are shipped via DHL or TNT and can take between 5 and 10 working days to arrive, once shipped out. The value of the purchase order does not include the local customs duties, taxes and other fees which may occur at the country of destination. These costs will be under the recipient or the customer’s responsibility.

Returns

• Before returning your items please contact us at hello@makethemoove.com and we will provide you the correct address according to your country. Items should be returned within 21 days, in original condition, to be eligible for the reimbursement.
• Returned items will only be accepted by our warehouse for a refund or exchange if they are unworn, unwashed, or tried on over clothing. We will not accept items that are damaged, stained, or show visible signs of wear. All items should include original packaging and tags.
• If you can, we’d love you to try and conserve on shipping boxes and return your items in the same mailer bag it arrived in.
• You are liable for the postage/shipping costs incurred when returning garments. MOOVE is unable to compensate or reimburse you for these costs.
• MOOVE recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.
• All returned products are donated to charity to support people in need and to minimise our contribution to landfill.
• All items purchased at full price, with a discount code, or during a promotion can be returned for a refund or store credit. This excludes end of season sale and any item clearly marked as being clearance/final sale.

• If you believe you have received a product that is faulty, please contact our Customer Service team at hello@makethemoove.com so we can investigate and resolve this issue for you.
• To ensure we resolve your concern as soon as possible, you will need to provide our Customer Service team with the following information:

1. Your order number
2. The name of the affected item(s)
3. A photo of the fault

• Our Faulty Items Policy is not applicable for purchases made through external stockists or wholesalers. Our Faulty Items Policy is only valid for purchases made directly through the MOOVE website. Please refer to the stockist’s or wholesaler’s faulty items policy if purchasing elsewhere.