Getting to know OZÉE undies
What is a period underwear?
It is an underwear that you can use on your period. They look and feel just like regular undies, but they have protection layers that hold your period in. These reusable and sustainable undies totally replace disposable pads, tampons, menstrual cup, or any other period product. Just put it on, and you’re ready for your period.
So, it’s a regular underwear that I can wear during my period?
It certainly looks and feels like a regular underwear, but it has protection layers that quickly absorb liquid and protect against leakage.
Can I wear it during heavy flow?
Of course. Just like your regular pads, we have different versions for light, medium, and heavy flow.
Can I wear it for exercise?
Yes, definitely. Our undies use breathable fabrics that won’t stick to your skin even when you’re sweating from strenuous exercise.The built-in protection layer also minimizes shifts when you’re moving around compared to your usual disposable pads. Of course, you need to be mindful of potential leakage when you’re having super heavy flow. As long as you know your flow, OZÉE undies are super comfy for exercise.
Can I wear OZÉE undies outside?
Of course! That’s what we made them for. It’s just like wearing your regular undies. We have also made a special MagicPouch for this exact purpose. When you’re outside and need to change, simply put your used period undies in the MagicPouch and keep it in your purse. When you get home, take the undies out and wash both the undies and the pouch.
Is it safe?
We use OEKO-TEX® STANDARD 100 fabric, which is a globally recognized label for fabrics tested against harmful substances.
Do I still need disposable pads or tampons?
Not at all! OZÉE undies are all you need during your period.
Why should I switch to period underwear?
It’s more environmentally friendly than your usual period products because it’s reusable. The more eco-friendly options such as menstrual cups take more getting used to and can be confusing in terms of sizes. A period undies is just like a regular panty. They are comfortable, non-toxic, and eco-friendly.
Cycle and flow
Will I get leakage when wearing OZÉE undies?
Not if you know your flow. No period product prevents leakage 100%. The key is to figure out how long it would take to fill out the protection layers.
How long is the protection layer?
The protection layer covers the whole undies and will not shift when you’re asleep. No more bad surprises when you wake up in the morning.
Will it smell if I just wear OZÉE undies during my period?
The odor from your period blood is usually not noticeable. After all, you don’t really smell your friend’s period blood, do you? OZÉE undies work just like your usual disposable pads, with layers that keep the blood in. Now, some period products use odor controllers, but they can be toxic for your body. In most cases, you don’t need it. If there’s a slight smell, it’s natural.
Will I feel “wetness” when I’m wearing OZÉE undies?
Wetness is just a part of your period. Remember, you’re bleeding continuously. Most of the blood will be absorbed by the protection layers, but of course there will be slight wetness from clot and excess blood. Just change when it feels full and remember to tap-tap on the gusset whenever you use the toilet.
Will I feel “padding” like a diaper when I’m wearing OZÉE undies?
Our undies are designed to feel just like your regular undies. So it doesn’t feel bulky when you wear it.
How many OZÉE undies do I need for one period cycle?
We can’t give you an exact count. Everyone has different flows and cycles. For the average person, the ideal count is 4-6 undies. If your flow is more on the heavy side, you might need more. Just try it out for one cycle and you’ll figure it out once you know your flow.
How many hours can an OZÉE undies last for heavy flow in the first few days of period?
Everyone flow is different, so it's tough to be exact. Know your flow to figure out how many hours our undies can last you during your heaviest days. On average, our heavy-flow undies can last for 4-6 hours.
How long can OZÉE undies last?
With good care, your OZÉE undies can last up to 4-5 years. We have prepared a care guide to help you make the most of your period undies.
Are OZÉE undies environmentally friendly?
Yes. Not only are our undies reusable, thus contributing to waste reduction, we also try to minimize waste from our packaging. Our packaging can be reused for storing your OZÉE undies. The wrapping we use for shipping is made of biodegradable material instead of plastic.
How much waste do I produce with disposable pads?
On average, women use 350 packs disposable pads from her first period until menopause. Just imagine how much waste 136 million Indonesian women produce.
Any tips for first-timers?
Try your OZÉE undies out when you have no plans to go out. This way, you can figure out your flow without worrying too much about leakage or stains since you’re in the comfort of your own home. After a while, you’ll figure out your own threshold. You’ll know how many hours you can wear them without changing. Once you’re comfortable and confident enough, you just wear OZÉE undies as a normal period product. Don’t forget to bring spare OZÉE undies and the MagicPouch when you’re outside so you can change easily.
Wouldn’t it be a hassle to change when I’m not at home?
Not at all. You’ll get a MagicPouch with every OZÉE undies. This anti-odor, waterproof, leakproof pouch is specifically designed to keep your used period undies. You can just put the bloodied undies directly in the pouch or rinse first, put it in your bag, and wash them when you get home.
What is a MagicPouch?
This anti-odor, waterproof, leakproof pouch is specifically designed to keep your used period undies. You can just put the bloodied undies directly in the pouch or rinse first, put it in your bag, and wash them when you get home.
Do I need to buy a MagicPouch separately?
No. Every OZÉE undies comes with a MagicPouch.
Can you hand wash OZÉE undies?
Absolutely. You can hand wash them if you want. But please be gentle! No harsh washing and you can use a mild detergent, always rinse with water under 30°C
Tip: You can wash them together in the shower!
Can I wash OZÉE undies with my other clothes?
Of course! Washing OZÉE undies with the rest of your laundry is perfectly fine, if you set them in a gentle or delicate mode on the washing machine. It won’t stain your other clothes, make sure you rinse well before throwing it in the washing machine. Put it in a mesh laundry bag first is even better!
How long do they take to dry?
Depends on the style. If you want a quick dry, hang them inside out. No tumble dry.
Is it bad to let OZÉE undies sit in your laundry for days?
The answer is YES. Very important to rinse your OZÉE undies in a running water straight away after wearing them, and continue rinsing until the water runs clear.
Can period blood stain them?
The color our period underwear is black, so stains will not show. Washing in a mild detergent and rinsing in cool water will prevent staining.
Are OZÉE undies smell?
Not. at. all. If cared properly, OZÉE undies won't smell.
What to do if the bad smells persist on your period underwear?
If your period underwear starts to smell, it’s probably because they are not being properly washed. Make sure to rinse well your period underwear before throwing them in the washing machine. To remove the smell of your underwear, add a few drops of essential oils when washing. You can choose lemon or tea tree for their antibacterial and antiseptic properties.
Why can’t we wash our OZÉE undies in a high temperature?
A too high temperature will fix the blood on your period underwear. It’s pores will also clogged and therefore able to absorb less fluid. Please be aware when you put in the washing machine, make sure it doesn’t exceed 30°.
Why shouldn’t I use fabric softener when washing my OZÉE undies?
Fabric softener works by coating the yarns of fabric to make it feel more soft and this is bad for period underwear because it breaks down the built-in gusset and the bonding around the seams. It makes the gusset materials less absorbent and less effective.
Returns & Exchange
Can I return a defective product?
Our products go through multiple rounds of Quality Control before they are approved and sent out. However, in the off chance that you receive a defective product and wish to return or exchange a defective product, please do so within 7 days from the ship date.
Reach out to us at email@example.com with your order number and attach:
1) Your payment receipt
2) A picture/video of your damaged purchased OZÉE undies before you return them.
We do not accept returns after:
1) 7 days of receiving the products,
2) Used products,
3) Or products not bought online on our website or our other official accounts.
What should I do if I receive the wrong product?
We’re terribly sorry if you received a product that's different from the one that you ordered! Take a picture of the wrong product and send it to us via email at firstname.lastname@example.org with your order number and we’ll be sure to get you the products you ordered ASAP! Meanwhile, please contact us within 7 days from the ship date and don’t loose any items or try the products. If you do so, we are afraid that we cannot exchange it for you.
What should I do if I only received a portion of what I ordered?
We're very sorry to have this happen to you. Take a picture of the products and send it to us via email at email@example.com with your order number and we’ll be sure to get you the products you ordered ASAP! Please contact us within 7 days from the ship date.
Billing & Payment
What are the payment methods available to order ozéebody?
We accept Credit Card Visa, MasterCard, JCB, OVO, DANA, and also payments via XENDIT.
How do my packages deliver?
Domestic: We ship with JNE.
Regular 1-3 days
JNE YES : 1 day
• Pulau Jawa:
Regular: 2-4 days
JNE YES: 1 day (for big city only)
• Luar Jawa:
Regular: 3-7 days
We do shipping with Gosend and Grab Express. Kindly contact directly our customer service via WhatsApp chat, before 2 PM from Monday to Friday.
We ship International to Singapore & Malaysia with DRATRANS.
Shipping estimation :
-Singapore : 2-3 days
-West Malaysia : 3-4 days
-East Malaysia : 4-7 days
When placing your order, please take into deliberation that we ship orders from Monday to Friday at 3 PM (GMT+8). Payment confirmation received after 2 PM or on weekends and holidays will be checked on the next business day. We will ship your purchased item(s) once we have received the confirmation of your payment.
Please note: We are unable to ship if troubles occurred regarding the payment. You will be sent an email confirmation once your order has been dispatched.