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Privacy Policy

MOOVE takes privacy seriously. Because we gather certain types of information about and from you, our users and subscribers, in order to fulfil your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline. Please read the complete Privacy Policy below, as well as our Terms of Use, and contact us if you have any questions.


Information We Collect From You

You can visit our, read articles and other materials, browse products and check on offerings without giving us any personally identifiable information. However, in order to provide users and subscribers with the most efficient and enhanced personalised service and attention, we may request information about you in certain circumstances and collect certain information automatically.


Personal Information

We collect personally identifiable information that you volunteer to us (including, but not limited to, your full name, a user name and password, email address, phone number, physical address, financial information, and your credit card information and other billing information), when you subscribe to, or create an account with, the Website, (see the section below for more information on subscriptions and account management), join our loyalty program (if applicable), enter a competition through the Website, and place an order. You can choose not to provide us with Personal Information, but then you may not be able to fully take advantage of certain features of our Services and we may not be able to provide you with certain requested information, products and/or services.

When you use our Services, we automatically collect information on the type of device you use and operating system version.

If you create an account using your login from a third party service, like Facebook or Instagram, we will access and collect the information that your privacy settings on that third party service permits us to access so that we can create your account for you.


Automatic Collection of Information

We may also automatically collect your IP and referring Website addresses, browser type, domain name and Website access times.
This information helps to (i) better understand, improve and modify the Services, (ii) better understand how the Services are used and experienced, and (iii) better understand how we can enhance your or others overall experience on one or more of the Services, including providing advertising and other information that is relevant to you. In addition, we use cookies to track usage patterns on the Website and to control the display of ads, as well as to offer other functionalities (such as screening for age, helping to track items in your shopping basket if the Website offers online shopping opportunities, and “recognising” you to speed up your log-in when you visit the Website). You can turn off cookies, but that will affect your online experience and you may not be able to complete an order or transaction. Please see below for more detail on cookies.


Information from Cookies

Your Web browser offers so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a Website. Cookies do not contain any personally identifiable information about you and therefore cannot be used to identify you personally. However, cookies enables us, among other things, to tailor the Services to yours and other users’ needs and assist us in tracking which of our features you like best and make it easier to use our sites. We use a cookie in order to retain the contents of your shopping cart while you browse the site. You are always free to decline any cookies we use if your Internet browser permits. However, please note that by declining cookies, certain functionalities of the Services will not be available to you, including that you will not be able to establish a shopping cart session or make a purchase online through the Services. Our third party advertisers may also use cookies.

Some of the third party content displayed in the Website is provided by outside companies. This content may contain cookies and may also contain Web beacons. Unlike cookies and Web beacons used in content we control on the Website, we do not have access to information collected from cookies or Web beacons received in connection with third party content. While we use third parties which we believe are reputable to serve some or all of the content placed within the Website, third parties may use information (not including personally identifiable information) about your visits to the Website and other Websites to assist in serving their third party content to you. They may also share anonymous information with their clients such as date/time of the content shown, the specific content shown, the IP address and other similar information.


Other Information

We conduct market research so that we can continually improve our brand and Website and may purchase or rent lists of potential subscribers or customers from third parties. Those lists may include information on current subscribers or customers. This information may be included in our database in order to help us serve you better by, for example, minimising multiple mailings and e-mailings and providing information tailored to your interests.


How your Information is Used and Shared

Your personal information may be used by us in a number of ways, including (without limitation):

  • To give you access to, and improve, the Website, products and services;
  • To allow you to subscribe to the Website;
  • To allow you to purchase products from the Website, including processing payments and providing refunds and discounts. Note, we and our technical and fulfilment agents, partners and consultants follow carefully proscribed procedures to safeguard credit card data in connection with your transactions and adhere to certain legal requirements (including fraud prevention);
  • To fulfil your requests and respond to queries you submit via the Website;
  • To display or send custom, personalised content to Website visitors and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users and subscribers. Note, you may opt-out of receiving direct marketing at any time;
  • To enhance and personalise your shopping experience with us, communicate with you about our products (including product recalls and responding to queries and complaints) and events that may be of interest to you, and for other promotional purposes as we determine from time to time;
  • To evaluate and develop our products and services and gauge user trends to better suit our customer needs, such as planning new store locations;
  • For competitions in which you may enter which may, where the relevant terms permit, involve sharing your personal information with third parties;
  • To allow users of the Website to share links via social media; and
  • As required or authorised by law.

You expressly consent to us using your personal information for the above purposes.

Note we may, from time to time, produce reports for advertisers, sponsors and vendors containing anonymous, aggregate information about our users and subscribers, such as demographic, age and online usage information. This information allows us to provide content and offers that are most relevant to our subscribers and users and to work more closely with advertisers and other partners. We do not include any personally identifiable information of our users in these reports.


Record Keeping

It may be necessary for MOOVE to keep records of certain Personal Information you have provided to us or which we have obtained from you in accordance with this Privacy Policy for business purposes, including but not limited to for internal accounting and administration, to supply you with information about your account, to respond to inquiries, to enhance customer service and product options, to improve product performance, promotions, and special offers where you voluntarily supplied your personal details, to administer sales records, to provide information about us, our products, services and special offers, and to analyse usage on our Services.


Promotions and Marketing

Unless you specify that you prefer not to hear from us, if you provide your email address to us (whether on the Services or on a third party Web site) for promotional or other purposes at the time of registration or otherwise, we may use this to contact you for promotional or other purposes. You may have these communications terminated and opt out at any time by clicking on the “Unsubscribe” link contained in any promotional email. If applicable, please be aware that opting out on one of our Services, does not opt you out from any of our other Services unless that option is specifically provided. Please note that despite unsubscribing from such communications, MOOVE may still contact you in relation to your order(s), purchase(s) or any issues relating any business you conduct with MOOVE. Please note that in certain instances, your name and/or email address may have been provided to us through our friend referral program. In this case, we may contact you via a one-time email. We store this information for the purpose of sending this one-time email and other internal purposes, including but not limited to tracking the success of our referral program. You may contact us at to request that we remove your information from our database.


Credit Card Companies

As in any transaction, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction. MOOVE will not otherwise provide any personal data to your credit card company without your permission.

Advertisers, Sponsors and Promotional and Business Partners

We share anonymous, aggregate demographic information (such as gender, age, income, hobbies, interests, etc.), and anonymous information obtained from cookies and similar technologies, with our advertisers, sponsors, promotional and business partners, and participating vendors. No personally identifiable information is disclosed to any of these third parties in providing these reports. Credit card numbers, bank account numbers and passwords are not shared with advertisers, sponsors or promotional partners, and are only shared with the specific vendors with whom you place an online order (if product orders are available on the Website). Information which we obtain in non-Internet transactions, promotion or competitions is handled differently. Depending on the nature of the transaction, promotion or competition we may share offline contact information with third parties, who may send you offers or information about their products or services. Sometimes we will give you the opportunity to opt in to receive e-mail offers from third parties not affiliated with MOOVE. If you decide to accept these offers, we may provide links to other third party websites or, with your consent, we may provide your contact information to the third party. We may also provide Website visitors with opportunities to sign up directly with certain advertisers and sponsors to enter competitions or to receive e-mail updates and other information directly from them. If you submit Personal Information to or via any linked third party website, the privacy principles or standards applying to the collection, use and disclosure of that information will be outside our control. Once you have left our Website via such a link, we advise you to examine the applicable terms and conditions or privacy policy of the third party website before disclosing any information to them. You should be aware that if you voluntarily disclose information, personal or otherwise, online in any community area (whether through the Website or any other service available online), that information can be collected and used by others. For example, if you use chat, forums, bulletin boards, blogs or message boards, or if you post personal information online (such as your e-mail address), you may receive unsolicited messages from others. We have no control over this use of your personal information.


How Can You Control Your Personal Information?

If you would like us to delete/remove your Account, or for us to no longer use or share Personal Information we may gather from you to market information to you ,we may ask you to put your request in writing to hello@makethemoove,com and may require confirmation of your identity before providing any access to your information. We will respond to your request within a reasonable timeframe.

Please keep in mind that any change you request regarding Personal Information may adversely affect or otherwise change the availability, deliverability or quality for you of information, features, products or services in which you are interested or your experience on or relating to the Services.

We will retain and use your information as may be necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Security Of Your Personal Information

We will take reasonable steps to maintain the security and to prevent unauthorised access to or disclosure of your Personal Information. Whenever Personal Information is stored on our computers (which may be for an indefinite period, or a more limited time based on obsolescence or other factors), that information is protected from unauthorised access or use by way of passwords or other industry- acknowledged means. In addition, servers of ours that store this information are located behind a firewall. Since certain Personal Information (such as credit card data) is especially sensitive, we take special care to keep it secure. Your personal information may also be protected by the password you created when you registered on the Website where this feature is offered. The confidentiality of any password is yours to protect. Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured and we cannot guarantee that unauthorised access to your Personal Information will not occur, either during transmission of that information to us or after we receive that information. Our policy is to limit access to personal data to those MOOVE employees or agents with a specific need to access or retrieve this information. We store data on multiple service systems, in controlled environments.


Contact Information

If you have any questions about our privacy policy, the information we have collected from you online, the practices of this site, or your dealings with this Website, including if you believe your privacy has been breached, please contact us at


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